When will I receive my rewards?
All rewards will ship together, based on the items that take the longest to be made.
For example, if you only backed for stickers, those will be ready late December and will be immediately shipped when I receive them.
If you backed for stickers and enamel pin, the pins won’t be finished until late January/early February; so both stickers and pins will be shipped together at that time.
If you backed for a pin and a purse, the purses won’t be here until probably March or April, so all rewards (stickers, pins, purses, etc) will be shipped together in May and June.
Last updated: November 30, 2020 18:48
I selected the wrong color. Can I change this?
Yes, if you are not able to access your survey to adjust what you selected, please send me a message on Kickstarter with the correction. You may also email me at [email protected] if you are not able to access Kickstarter.
Last updated: November 30, 2020 18:49
Will all of these items be available for purchase later?
Most of them, yes. Any leftovers, with the exception of the green colored tea bear enamel pins, will be available in my Etsy after all rewards have been shipped first, so probably in July.
Last updated: November 30, 2020 18:50
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.